The Nordstrom Way to Customer Service Excellence

The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization by Robert Spector
English | 1 Apr. 2005 | ISBN: 0471702862 | 292 Pages | PDF | 3 MB
First published in 1995, The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the Nordstrom of your industry.
Designed for customer service managers and trainers, as well as business owners, it s an invaluable resource for designing your own programs and initiatives.



Title: The Nordstrom Way to Customer Service Excellence
Size: 3.33 MB | Format: pdf
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