Lynda - Microsoft Dynamics CRM Essential Training Duration: 3h 0m | Video: AVC (.mp4) 1280x720 15&30fps | Audio: AAC 48KHz 2ch | 449 MB
Genre: eLearning | Level: Beginner | Language: English
Explore the essentials of customer relationship management using Microsoft Dynamics. This course demonstrates how to use this CRM platform to manage information, track leads, create action items, and build workflows so you can have current data, readily available, for more intelligent engagements with your customers. First, take a tour of the interface, starting with the dashboard, and then dive into specific functions. This course examines how to leverage Dynamics from both a sales and a customer service point of view. Whether you are new to CRM tools, are migrating from another tool, or are are upgrading from a previous version, this course covers the fundamental features you'll need to get started.
Topics include:
Viewing personal and team dashboards
Creating and qualifying leads
Converting activities to opportunities
Working with customer service cases
Managing case queues
Researching solutions
Running and exporting reports
Title: Microsoft Dynamics CRM Essential Training
Size: 375.6 MB | Format: rar
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http://rapidgator.net/file/2437185a10d9a2d9750e3aad79dec4ed/hotfile-geiro.M.D.CRM.E.T.rar.html
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